Radisson Hotels has been in the hospitality industry for a century, opening its first hotel in Minneapolis, MN in 1909. In the following years, the Radisson Hotel became a well-known, respected chain in the United States. As the years progressed, the chain expanding into the global marketplace, growing in strength and recognition. Currently, there are 259 Radisson Hotels in the United States. Internationally, there are 435 hotels and 102,000 rooms in 61 countries. Because of its competition with the Marriott and the Hilton, the Radisson must and has established itself as a top hotel in terms of customer service. However, this focus has permeated all aspects of its employee, business, cultural, and guest services.
Some of the amenities and services offered by the Radisson Hotel chain are, but not limited to, online check-in, Sleep Comfort sleep number beds, room-service, wireless internet access, and fitness and recreational centers, activities, and events. At Radisson Hotels, the focus is on personalized customer care. With this in mind, the Radisson's employee and service credo is “Yes we can,” which focuses on employee treatment, guest services, and, most importantly, the overall quality of service and care each guest receives when he/she stays at one of the Radisson's many hotels, whether internationally or locally. This aspect is so central to the Radisson Hotel that employees must take a course on this dogma before working for any of the Radisson Hotels. Yet, this commitment to guest loyalty is seen primarily through a number of offers for Radisson guests.
The Radisson's guest loyalty programs rewards guest who frequently stay and use Radisson Hotels. With this membership, Radisson guests can earn redeemable points that they can later use to reduced air fair, hotel costs, car rental reductions, etc. These points can be earned not only by staying out Radisson Hotels, but also by booking your reservation online, renting a car, etc. Additionally, for those who travel and stay in Radisson Hotels frequently, there is the Silver Elite program and the Gold Elite program. With a Silver Elite program, residents enjoy 25% point bonuses, late checkouts, room upgrades, etc. Members of the Gold Elite program enjoy similar perks, such as a 50% bonus point rate, early check-ins, room upgrades, etc. When any member reaches a total of 15,000 points, he/she receives a free room for a night. However, these memberships and its accompanying programs are only offered at Radisson and Radisson-affiliated hotels in the United States, Canada, Mexico, Central America, South America, the Caribbean Islands, and some European locations. However, Radisson package deals are offered at many of their resort and hotel locations.
In addition to their rewards program, the Radisson offers a plethora of guest packages and deals. The popular Bed & Breakfast Package is offered for 2,000 bonus rewards points and comes with free internet, a individualized sleep number bed, breakfast for up to two people, and a local, weekday paper. If you want to room more than two, the Radisson offers Bed & Breakfast packages for up to four people. Additionally, there is a Family Bed & Breakfast package, which offers all the same amenities, comforts, and services. However, these packages are only offered for a certain amount of time, so it's important to check with your hotel before making travel arrangements. However, for independent travelers, the Radisson has introduced an innovative program.
The “Stay Your Own Way” program is geared towards independent travelers who want to specialize their traveling arrangements. Some of the customizable amenities are Sleep Number Beds and online check-ins. This focus has helped the Radisson improve its corporate culture and focuses as well, propelling it's positive credo to the forefront. Currently, the Radisson Hotel is experiencing growth in the global market, with new developments and gains in Europe, the Middle East, Asia and the Pacifics, and Africa. This focus has allowed the Radisson to become a hotel concerned with both present and future global repercussions.
Radisson Hotels strive to create a strong foundation in the hospitality industry. Because of this, the Radisson Hotel is committed to creating a chain that is centered on four, distinct, but important, areas: ethics, community, culture, and environment. While each aspect affects the chain, its employees, and its guests differently, without all four, the Radisson would not be as successful and as well-known as it is today. For example, each factor involves the community and charitable causes in some way. The ethics sector focuses on intensive employee training, as well as supporting ECPAT, which helps stop the production, replication, and showing of child pornography at the global level. The community factor focuses on exactly that, supporting a variety of community initiatives and programs, such as United Way, Big Brothers and Big Sisters, and the Bridge for Youth programs. Because these programs and incentives are met on a global level, the culture factor is very important to the Radisson's success and growth. Through recognizing diversity, the Radisson Hotel supports safe, respectable, and enjoyable working environments, regardless of the locality of the chain. The five pillars of Radisson diversity are: people, customers, suppliers, partners, and community. Lastly, to help improve the quality of life on a global level, the Radisson Hotel is affiliated with a number of environmental protection groups and environmental causes, such as the CarbonNeutral program and International Tourism Partnerships. Each of these separate aspects combine to form a unified, customer-centered force.
The Radisson hotel is a global chain that strives for customer independence, but high caliber customer care. By doing so, the Radisson has been able to establish itself as one of the most popular hotel chains in the world. Guest benefits, such as the Silver and Gold elite programs, help increase membership satisfaction and commitment to care. Additionally, the Radisson's focus on strengthening all lives at the global level are what make it one of the premier hotel chains on a local, national, and international level. To learn more about the Radisson Hotel chain or to make reservations, visit the Radisson's website at radisson.com.