The InterContinental Hotel
Shortly after the competition of World War II, the afflicted countries began to rebuild their economies. With this expansion, came the desire to establish a new way of traveling for the business, civilian, professional, and leisure purposes. Because of this focus, InterContinental Hotels and Resorts was established in Brazil as the world's first international hotel brand. Currently, InterContinental Hotel Groups manages and franchises 3,800 hotels and more than 563,000 guest rooms in about 100 global locations, with hotel and resorts in the North America, South America, Africa, Asia, Europe, and the Middle East. Although the InterContinental Hotel chain has be associated with high-end travelers, such as musicians, politicians, celebrities, and other notable figures, it is a hotel chain that is primarily concerned with and focused on its role as a stopping point for international travelers, ensuring that the quality of care and service does not differ, regardless of the country and location.
When staying at an InterContinental Hotel, a guest can be sure of two things- the hotel will be unique depending on its location, but the commitment to service and guest relations will be constant. Services include, meeting and event offers, spas, residences, no booking fees, ambassador programs, etc. Because of its locations through the world, the InterContinental Hotel has had to establish itself as a hotel that can adapt to different cultures, but still stay true to quality and professional customer service. This commitment can be seen from the very beginning of a guest's travel arrangements.
For those who dislike making reservations or checking into a hotel, the InterContinental Hotel has established a confidence program. The hotel guarantees the best rates for rooms and reservations that's available world wide. If this becomes invalid, the first night's stay for any guest is paid for by the hotel. There are no booking fees for reservations, and any reservations that are made online are encrypted for security against fraud and identity theft. However, it is the services for each unique type of guest that helps set InterContinental apart from the competition.
InterContinental's widespread availability is great for professionals and businesses. When traveling for business, the InterContinental offers a variety of meetings and events scheduling. For events being held outside a businesses' place of operation, the InterContinental offers an ambassador that can help assist with any planning arrangements and difficulties that may arise due to scheduling conflicts, cultural discrepancies, and language differences. Additionally, these event coordinators provide efficient, professional service during business events and meetings, allowing businesses to operate effectively while traveling.
For frequent travelers, there is the Intercontinental Ambassador Program. The program is offered to members and some of the benefits include, but are not limited to, room upgrades, late checkout, a free pay per movie, airport chauffeur service, instant check-in, etc. There is a membership fee of $150 US dollars that is paid at the beginning of enrollment. For those individuals who frequently travel and stay at InterContinental Hotels, Royal Ambassador Membership is achieved. However, this is an elite group and guests may only claim this status if invited to by International Hotels. In addition to its membership benefits, the InterContinental Hotels offers a series of amenities.
For individuals who want to relax after traveling, InterContinental Hotels offers spa services. Depending on the location, guests can indulge in luxurious wraps, massages, facials, etc. Again, depending on location, guests can also book private rooms that feature views of oceans, mountains, etc. Guest relaxation and pampering is the number one priority at an InterContinental Spa. For example, guests can personalize their spa options by choosing the desired room lighting, music, and aromas. A variety of packages, such as the English Rose Package, offer a plethora of spa treatments into one entity. At each spa, a guest can indulge in various treatments, such as seaweed wraps, coconut rubs, oxygen skin calm facials, resurfacing facials, manicures, reflexology, hot stone massages, wax treatments, etc. For those who want to work for their spa treatments, there are fitness centers located in the InterContinental Hotels. Guests who wish to give a relaxing gift can purchase spa gift cards.
InterContinental Hotels also expands their commitment to guest comfort via InterContinental Resorts. If you're a traveler who wants to enjoy a particular locations cultural, activities, and people, then an InterContinental Resort is a great choice. At an InterContinental resort, guests can immerse themselves in cultural and region-specific activities, such as dining, entertainment, recreation, etc. Although these resorts offer similar amenities as the hotels, such as spas, they also are more family-oriented, especially for families with young children. Some of these kid and family friendly services are professional, supervised daycare and activities, pools, video arcades, ecology and educational programs, and kid-themed hotel tours and events. For families and individuals wishing to travel and reside for long periods of time, there are even InterContinental Residences, offering all the comforts of home away from home. In addition to guest services, the corporate sector of InterContinental Hotels is a vibrant, evolving venture.
Because of its varied ownership, one would assume the InterContinental would be a hotel and resort chain that cannot provide quality customer care and service. However, InterContinental's 38,000 hotels are managed, owned, and franchised. Each hotel is a part of the InterContinental Hotel Group, which maintains and sets all employees standards and regulations. Currently, the InterContinental Hotel Group has focused on establishing a series of initiatives to represent global, ethnic, cultural, and local experiences for guests at any of the hotels in the world. For example, InterContinental Hotel recently sponsored the Aston Martin Racing Team. To go with these sponsored events and affiliations, the InterContinental Hotel Group offers a variety packages, including, but not limited to, leisure packages, insider shopping packages, and insider city packages. Each package comes with its own set of benefits and events. The diversity of the packages and the corporate culture can be seen online at the company's website that features a directory of its existing locations in addition to new, forthcoming locations and hotels.
Despite its worldly locations, InterContinental Hotels and Resorts is a hospitality chain that has upheld guest services and relations while remaining true to individual cultures and areas. Additionally, guests are treated with quality services, such as kid-friend activities, spas, and membership benefits. In the past century, InterContinental Hotels has established itself as a chain that can be large, yet allow its customers to feel at home, even in a strange environment. Because of consistency, commitment to care, and renowned customer service and professionalism, InterContinental Hotels has established itself as one of the industry's leading powerhouses that is sure to develop and refine itself over time. To book a reservation or learn more about InterContinental Hotels, please visit their website at intercontinental.com.